Refund &Cancellation

At Snapgo, we strive to provide a seamless ride-sharing experience. This policy outlines the conditions under which refunds may be issued for platform fees. **Note:** Snapgo does not handle cab fares. Refunds only apply to Snapgo platform fees (pay-per-ride and subscription charges).

**Pay-Per-Ride (₹5 per match):** - Full refund if no match is found within the search period - No refund once a match is confirmed - Refund processed automatically to original payment method **Monthly Subscription (₹90):** - Non-refundable once activated - Subscription benefits remain valid until the end of the billing period - No partial refunds for unused days

You may be eligible for a refund if: - No match was found for your ride request - Technical issues prevented you from using the service - Duplicate charges occurred due to payment errors - You were charged incorrectly You are NOT eligible for a refund if: - You cancelled after a match was confirmed - You did not show up at the meeting point - You violated our Terms of Service - The ride was completed successfully

To request a refund: **Step 1:** Contact support at info@snapgo.co.in with your registered email **Step 2:** Provide the following information: - Transaction ID or payment reference - Date and time of the transaction - Reason for refund request - Any supporting screenshots or evidence **Step 3:** Our team will review your request within 24-48 hours **Step 4:** If approved, refund will be processed to original payment method

Once a refund is approved: | Payment Method | Processing Time | |----------------|-----------------| | UPI | 1-3 business days | | Credit/Debit Card | 5-7 business days | | Net Banking | 5-7 business days | | Wallet | 1-2 business days | Processing times may vary based on your bank or payment provider.

Refunds will NOT be provided for: - Change of mind after successful matching - Disputes with matched riders about fare sharing - Issues with the cab service or driver - Missed rides due to user error - Accounts suspended for policy violations - Promotional or free rides

**Before Match:** - Cancel anytime without charges - Platform fee will not be deducted **After Match:** - Cancellation may affect your reliability score - Platform fee is non-refundable - Repeated cancellations may result in temporary restrictions

For refund requests or questions: **Email:** info@snapgo.co.in **Response Time:** Within 24 hours **Phone:** +91 6398786105 **Snapgo Service Private Limited** Block 45, Sharda University Knowledge Park 3, Greater Noida Uttar Pradesh, India