Privacy Policy

1. Introduction

Snapgo service Private Limited ("Snapgo", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and service.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Aadhaar number for KYC verification (processed via DigiLocker)
• Profile picture (optional)
• Gender (verified through Aadhaar KYC)
• Emergency contact information

2.2 Location Data

• Real-time GPS location for ride matching
• Pickup and drop-off locations
• Location history for completed trips

2.3 Usage Data

• Ride history and preferences
• In-app chat messages
• Payment and transaction history
• Device information and app usage statistics

3. How We Use Your Information

• To facilitate ride matching and sharing service
• To verify user identity and ensure platform safety
• To process payments and subscriptions
• To send notifications about rides and app updates
• To provide customer support and resolve disputes
• To improve our service and user experience
• To comply with legal obligations

4. KYC Verification & DigiLocker

We use DigiLocker, a Government of India initiative, for Aadhaar-based KYC verification. Your Aadhaar information is processed securely through DigiLocker's API and is not stored on our servers. We only retain verification status and basic identity information required for platform safety.

5. Data Sharing

We may share your information with:

• Other Users: Your profile information (name, photo, KYC status) is visible to matched riders
• Payment Processors: For processing subscription and ride payments
• Legal Authorities: When required by law or to protect safety
• Service Providers: Third-party service that help us operate our platform

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Download your data

8. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter for legal and business purposes. Trip history and chat records are maintained for dispute resolution.

9. Children's Privacy

Snapgo is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: