Your PrivacyMatters

Snapgo Service Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Snapgo, you consent to the practices described in this policy.

We collect various types of information to provide and improve our services: **Personal Information:** - Name, email address, and phone number - Aadhaar number for KYC verification via DigiLocker - Profile picture (optional) - Gender verified through Aadhaar KYC - Emergency contact information **Location Data:** - Real-time GPS location for ride matching - Pickup and drop-off locations - Location history for completed trips **Usage Data:** - Ride history and preferences - In-app chat messages - Payment and transaction history - Device information and app usage statistics

Your information is used to: - Facilitate ride matching and sharing between users - Verify user identity and ensure platform safety - Process payments and subscriptions - Send ride updates and app notifications - Provide customer support and resolve disputes - Improve our services and user experience - Comply with legal obligations and requirements

Snapgo uses DigiLocker, a Government of India initiative, for Aadhaar-based verification. This ensures all users on our platform are verified for safety. **Important:** Your Aadhaar information is processed securely through DigiLocker's API and is not stored on our servers. We only retain your verification status and essential identity information necessary for platform safety.

We may share your information with: **Other Users:** Profile information including name, photo, and KYC verification status is visible to matched riders for safety purposes. **Payment Processors:** To process platform fees and subscriptions. **Legal Authorities:** When required by law or to protect safety. **Service Providers:** Third-party services that help us operate the platform, bound by confidentiality agreements.

We implement industry-standard security measures to protect your data: - Encryption of data in transit and at rest - Secure servers with regular security audits - Access controls and authentication mechanisms - Regular monitoring for suspicious activities However, no method of internet transmission is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

You have the right to: - **Access** your personal data stored with us - **Correct** inaccurate information in your profile - **Delete** your account and associated data - **Opt out** of marketing communications - **Download** a copy of your data - **Restrict** processing of your data in certain circumstances To exercise these rights, contact us at info@snapgo.co.in.

We retain your data while your account is active and for a reasonable period afterward for legal and business purposes. Specifically: - Trip history is maintained for dispute resolution - Chat records are kept for safety verification - Payment records are retained as required by law After account deletion, data may be retained in anonymized form for analytics.

Snapgo is not designed for users under 18 years of age. We do not knowingly collect information from children. If we discover that a minor has provided us with personal information, we will take steps to delete such information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by: - Posting the updated policy on our website - Updating the "Last Updated" date - Sending notification through the app for significant changes Your continued use of Snapgo after changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or our data practices, contact us: **Snapgo Service Private Limited** Email: info@snapgo.co.in Address: Block 45, Sharda University, Knowledge Park 3, Greater Noida, Uttar Pradesh, India We aim to respond to all privacy-related inquiries within 48 hours.