FAQ
Frequently AskedQuestions
Everything you need to know about Snapgo, ride-sharing, safety, and savings.
1
What is Snapgo?
General2
How does Snapgo matching work?
General3
Which cities is Snapgo available in?
General4
What is the difference between Real-Time and Scheduled rides?
General5
Does Snapgo book cabs for me?
General6
Can I use Snapgo for intercity travel?
General7
What if I don't have a car?
General8
Can I offer rides if I have a car?
General9
What's the difference between pooling with and without a car?
General10
How does Snapgo verify users?
Safety11
What is the Female-Only ride option?
Safety12
How does the SOS feature work?
Safety13
What information is shared with matched riders?
Safety14
How do I report a safety concern?
Safety15
Are chat messages monitored?
Safety16
How much does Snapgo cost?
Payments17
How do I split the cab fare with my co-rider?
Payments18
What payment methods are accepted?
Payments19
Can I get a refund if no match is found?
Payments20
How do I cancel my subscription?
Payments21
Is there a free trial?
Payments22
How do I create a Snapgo account?
Account23
Can I change my phone number?
Account24
How do I delete my account?
Account25
What happens if I fail KYC verification?
Account26
Can I have multiple accounts?
Account27
How do I update my profile information?
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